Refund and Returns Policy

SHIPPING & TRACKING

ecosmetic.ca offers a couple of shipping options to customers – we offer free standard shipping on all Canadian orders that are $270 and over (before taxes and shipping). Our goal is to process and ship out orders from our warehouse within 5 business days, this excludes the time it takes for our courier partners to deliver the package to you.

Due to a high volume of online orders and increased health & safety measures, our courier partners are experiencing significant delays. Orders may not be scanned at each processing facility, which may result in delayed or incorrect tracking information. We apologize for the inconvenience on their behalf and thank you for your patience.

Order Processing

After your order has been placed, you will be notified with an order confirmation email. Your order will be processed in our warehouse within 5 business days, subject to peak holiday periods. Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day. Once your order has been picked up, you will receive an email or text message from the courier containing your tracking information.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via email or phone only when necessary. Please make sure to provide us with current contact information during checkout.

Cancellations

Although we try our best to accommodate changes, orders cannot be cancelled once the status has been updated as “fulfilled”. By placing an order with us, you acknowledge that the items order, and delivery information is accurate.

Refund & Return Policy

If you wish to obtain a refund or return, contact our customer service department by email at info@ecosmetic.ca

Missing Items

If you discover that a product(s) is missing after delivery of your package has taken place, please contact us within 5 days of delivery, specifying :

  • Your online order number
  • Item references or a description of the missing products listed on your invoice

Need help?

Contact us at info@ecosmetic.ca for questions related to refunds and returns.

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